In any academy, audience segmentation is the backbone of your content strategy — because access to learning resources depends on which segment a user belongs to. The problem? Keeping segments up to date takes time. Lots of it. 😰

What if you could finally stop worrying about it?

Let Smart Groups handle your segmentation for you. CRM properties, product activity, engagement within the academy — all become dynamic criteria to automatically include or remove users from specific groups.

Set up Smart Groups once, and let your users progress through personalized learning journeys based on their own behavior. 👣

📖 Need help setting up Smart Groups? Check out our Help Center. 

Tired of passive learners zoning out? 😴 It’s time to wake them up!

Our new native Quizzes turn courses into interactive experiences, keeping participants engaged while measuring their progress.

In just a few clicks, create single-select or multiple-select questions to reinforce key concepts and drive learner success:

1. Measure Learning Impact – Each participant receives a score, helping you track progress and assess the effectiveness of your courses.
2. Boost Engagement – Quizzes activate learners and reduce passive consumption, making your training more interactive.

Start enhancing your courses with quizzes today! 💡

Combine learning data from your academy with your members' business data to unlock deeper customer insights and automate audience segmentation. ⚡️

Enrich your audience table with member information from external tools like CRM platforms, Excel sheets, or product back-offices to:

- Leverage external data in your academy: bring in valuable information from other tools to create a richer, more actionable learners database.

- Maximize content personalisation: understand your audience better and tailor your academy experience.

- Automate segmentation: effortlessly create groups with rules based on these custom properties.

⏰ We know your time is valuable, so we’ve designed Custom Properties to be automatically updated via our API or Single Sign-on authentication.

⛑️ To get started with Custom Properties or learn more, visit our help desk guide.

Simon completed his onboarding course. Claire watched the replay of your latest product demo. Seb posted a help request in a forum.

The start of an Ernest Hemingway novel? Not quite. These are activities from your academy… which might seem meaningless without additional context. But wait! Combined with your CRM data, these activities will help you unlock upsell opportunities, prevent churn, and provide strategic recommendations to your customers.

👉 With the HubSpot integration, you can now sync member properties and activities with your CRM contact records, enabling you to:

• Create contact lists based on information from your academy
• Trigger workflows using Spot activities (👉 create tasks from activities, send emails, etc.)
• Enrich your health and/or education scores within your CRM

📖 You can check our help center for more details. 

Keep your learning spaces safe and welcoming with brand new Moderation tools. ✨

•  Message reporting: Your members can report any message that doesn't vibe with your community guidelines.
•  Admin review: When a message is flagged, admins get the option to approve the report and delete the message to keep the conversation positive.
•  Issue warnings: Admins can warn members and deactivate accounts to protect the space.

Your academy just got even safer for everyone to learn and connect... happy moderating! 🥳

Our dream customer relationship is one where the seller doesn't just show the buyer how to use its product. It's a relationship where the seller shares his expertise with the buyer with the aim of making him an expert in his field.

To go beyond a regular user tutorial, customer education requires appropriate resources. So far, MeltingSpot offered companies to educate their customers through workshops, conferences, forums, discussion channels and articles. We have just enriched our product to offer a new format: courses!

With courses, guide your customers through knowledge paths suited to their needs.

1.  Scale training and reduce your customer service load. 💁
2.  Maximize learner growth with tailored, ordered, goal-oriented content consumption. 🧠
3.  Keep track of your customers' progress throughout their life cycle. 📈

🛟 Need help getting started with course creation? Check out our helpdesk article!

Looking for a tailored, effortless and efficient customer onboarding and education ? We've got just the thing!

We are excited to introduce our API designed to streamline and automate your customer academy management. Our API opens up endless possibilities for integrating MeltingSpot’s powerful features into your Customer Success processes.

A few suggestions of how you could use our 70+ endpoints:

1. 🐣 Automate your customer onboarding : invite new members into your academy based on CRM properties, ensuring all newbies start with all the self-service resources they need.
2. 🤓 Smart user grouping : automatically assign members to specific groups based on their health score, ensuring they always receive the most relevant content.
3. 🔔 Unified in-app notifications : show MeltingSpot notifications within your product’s notification center, keeping your users informed about academy updates at any time.
4. 🔎 Federated search: display MeltingSpot academy search results in your product’s search bar, allowing users to access relevant resources effortlessly.

🛟 You can find your API key in your Spot settings, and the list of endpoints here!

Hey there, fellow code-avoiders!

You can now drop your educational content right into your product or website using MeltingSpot widgets: modular iFrames, modals or side drawers... choose the format and the location 😎

Think of Widgets as your magical content compass, guiding your users straight to the treasure trove of knowledge you've created. No more searching amongst your discussion forums, webinars or articles – widgets ensure your content shines bright in the perfect spot, every time! 💫📚🎥💬

Build bridges between your academy and your product. Your users will thank you, and your content. 😌

Dividing your audience into groups can unlock a world of custom learning paths for your members: from secret live events to private documents, groups access content tailored to their needs.

To segment your members in the blink of an eye, you can now import the segmentation you have defined in your other tools (in Salesforce, Hubspot, or Planhat for instance 👀).

From your audience table, click on Actions > Import members to upload any contact list you wish to invite to your Spot and/or to bulk assign to one or several groups.

Mapping members to your groups has never been easier! 😎

⛑ Check our related help desk article to be guided through all the steps 

You can now customize notifications for a specific Live event... without affecting your notification templates 🖍

From your Spot settings, define generic notification templates that will be used by default for all upcoming Lives.

From your Live settings, refine your templates to tailor them to one particular event.

⛑ Check out the related article on our help desk.