Announcements

  1. Keep discussions safe and sound with Moderation πŸ“’

    Keep your learning spaces safe and welcoming with brand new Moderation tools. ✨

    • Β Message reporting: Your members can report any message that doesn't vibe with your community guidelines.
    • Β Admin review: When a message is flagged, admins get the option to approve the report and delete the message to keep the conversation positive.
    • Β Issue warnings: Admins can warn members and deactivate accounts to protect the space.

    Your academy just got even safer for everyone to learn and connect... happy moderating! πŸ₯³

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  2. Turn your customers into experts with Courses πŸŽ“

    New Feature

    Our dream customer relationship is one where the seller doesn't just show the buyer how to use its product. It's a relationship where the seller shares his expertise with the buyer with the aim of making him an expert in his field.

    To go beyond a regular user tutorial, customer education requires appropriate resources. So far, MeltingSpot offered companies to educate their customers through workshops, conferences, forums, discussion channels and articles. We have just enriched our product to offer a new format: courses!

    With courses, guide your customers through knowledge paths suited to their needs.

    1. Β Scale training and reduce your customer service load. πŸ’
    2.  Maximize learner growth with tailored, ordered, goal-oriented content consumption. 🧠
    3. Β Keep track of your customers' progress throughout their life cycle. πŸ“ˆ
    Courses

    πŸ›Ÿ Need help getting started with course creation? Check out our helpdesk article!

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    Courses

    Admins would be able to create learning paths tailored to their group members.

    Estelle
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  3. Meet... MeltingSpot's API πŸ‘Ύ

    New Feature

    Looking for a tailored, effortless and efficient customer onboarding and education ? We've got just the thing!

    We are excited to introduce our API designed to streamline and automate your customer academy management. Our API opens up endless possibilities for integrating MeltingSpot’s powerful features into your Customer Success processes.

    A few suggestions of how you could use our 70+ endpoints:

    1. 🐣 Automate your customer onboarding : invite new members into your academy based on CRM properties, ensuring all newbies start with all the self-service resources they need.
    2. πŸ€“ Smart user grouping : automatically assign members to specific groups based on their health score, ensuring they always receive the most relevant content.
    3. πŸ”” Unified in-app notifications : show MeltingSpot notifications within your product’s notification center, keeping your users informed about academy updates at any time.
    4. πŸ”Ž Federated search: display MeltingSpot academy search results in your product’s search bar, allowing users to access relevant resources effortlessly.

    API EN

    πŸ›Ÿ You can find your API key in your Spot settings, and the list of endpoints here!

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    API

    Being able to send and receive triggers from the MeltingSpot app

    Jayson J
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  4. The right content, at the right time, and... in your product!

    Announcement

    Hey there, fellow code-avoiders!

    You can now drop your educational content right into your product or website using MeltingSpot widgets: modular iFrames, modals or side drawers... choose the format and the location 😎

    Think of Widgets as your magical content compass, guiding your users straight to the treasure trove of knowledge you've created. No more searching amongst your discussion forums, webinars or articles – widgets ensure your content shines bright in the perfect spot, every time! πŸ’«πŸ“šπŸŽ₯πŸ’¬

    Build bridges between your academy and your product. Your users will thank you, and your content. 😌

    Β 

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    Embed Lives, Collections and Forums anywhere in your product

    Admins would be able to create widgets showcasing a custom selection of their Spot content (Lives, documents, forums...). These widgets could be integrated and opened from anywhere in their app.

    Estelle
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  5. Segment your audience at lightning speed ⚑️

    New Feature

    Dividing your audience into groups can unlock a world of custom learning paths for your members: from secret live events to private documents, groups access content tailored to their needs.

    To segment your members in the blink of an eye, you can now import the segmentation you have defined in your other tools (in Salesforce, Hubspot, or Planhat for instance πŸ‘€).

    From your audience table, click on Actions > Import members to upload any contact list you wish to invite to your Spot and/or to bulk assign to one or several groups.

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    Mapping members to your groups has never been easier! 😎

    β›‘ Check our related help desk article to be guided through all the stepsΒ 

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    Assign tags and groups to my audience using a spreadsheet import

    "Bulk update" tags and groups in my audience table by importing a spreadsheet.

    Daniella W
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  6. πŸ‘€ I feel like I'm seeing double... Are those cloned Lives?

    Improvement

    There's no better way to engage your audience than to set up rituals. But organizing recurring events takes time... 😫

    You can now clone your Live events. With a single click, duplicate a Live's title, description, format, or tags.

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    To duplicate an upcoming or past Live, hover over it and click on the icon button that appears which appears in the top right-hand corner.

    πŸ›Ÿ Life-saver for monthly product demos, weekly meetups, or recurring masterclasses!

    Β 

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    Duplicate lives

    A Spot Admin would be able to create a recurring live and to duplicate existing one (Description + settings)

    Gwen
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  7. πŸ•΅οΈ Search, find, discover!

    New Feature

    Say goodbye to endless scrolling. Find the exact information you need by pressing CMD+K, or the search icon πŸ” at the top of your page. Then type your query, and explore the results!

    Search for anything you desire, whether it's a live event, a forum, a document, a Spot member, and beyond.

    Want to discover content tagged with a specific keyword? Also possible.

    Select filters to delve into other specific categories and refine your search with precision πŸ”¦πŸ‘€

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    Universal search bar

    Spot search bar in which a member would be able to put a keyword and be proposed a live, a discussion, a member, a collection in link

    Jayson J
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    Β -> Learn more about the search engineΒ 

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  8. Host your Spot on your website or product 🧩

    New Feature

    We have a dream that one day, your community will grow right where your members already are. Your members will navigate the services of your website or application while interacting with peers or brand representatives. Topic forums, live events, group discussions… your community would be EVERYWHERE πŸͺ

    We have a dream. That dream came true.

    We have just released the possibility to:

    • 🧩 Embed your Spot: host your community right into your product or website to offer your members a seamless experience.

    β†’ Learn more about EmbedΒ 

    • πŸ”‘ Authenticate through Single Sign-On! To access your Spot, members can use the login credentials they already use on your product or website. One less password to remember 😌

    β†’ Learn more about Single Sign-OnΒ 

    Β 

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  9. Design your fairytale universe πŸ¦„

    Improvement

    We've secretly wanted to decorate a Spot in Barbie colors for a long time now πŸ’…πŸ’–... Hence, we made it possible to customize your Spot's theme!

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    You can choose your favorite colors and font to give a fresh look to your community ✨. Your members will navigate the fairytale universe you've designed.

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    Customise spot identity (colours, etc...)

    Having the possibility to customize the colours of a Spot like buttons, fonts.

    Jayson J
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    Β -> Learn more about ThemeΒ 

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